Enel
Building more agile teams with the customer at the center
We drove the adoption of agile methodologies through training, hands-on support, and coaching, strengthening collaboration across teams and accelerating customer-centric strategic initiatives.
- Industry
- Capabilities
- Regions
- 🇦🇷 Argentina
- Published
- July 2026
The Company
Founded in 1962, Enel is one of the world’s leading energy companies, operating in more than 25 countries with a strong presence in electricity generation, distribution, retail, and renewable energy. Through its extensive infrastructure and global operations, the company provides energy services to millions of residential, commercial, and industrial customers. As a leader in the energy transition, Enel continues to drive its digital transformation strategy through innovation, sustainability, and customer-centric experiences. The company continuously invests in modernizing its digital platforms, automating operations, and leveraging data to optimize performance, strengthen its digital channels, and accelerate the development of a smarter, more sustainable energy ecosystem.
The Challenge
As part of a broader cultural transformation, the company launched a series of strategic initiatives aimed at placing the customer at the center of its operations. To accelerate execution and demonstrate short-term results, it needed to adopt agile methodologies that would enable new ways of collaborating and managing cross-functional teams.
The Solution
We trained the teams involved in the strategic initiatives on the principles, practices, and tools of agile methodologies, establishing the foundation for a new way of working. We then worked alongside each team as they applied these concepts to their projects, supporting adoption and helping embed agile practices into their day-to-day operations.
As part of the engagement, we provided coaching sessions for team leaders to develop the skills required to take on the Scrum Master role, fostering more autonomous, collaborative teams focused on continuous value delivery throughout the organization's transformation.
Benefits
- Development of products and services focused on delivering value.
- Improved user experience.
- More cohesive and engaged teams.
- Greater efficiency in strategic decision-making.
- 2.5 million
- Users (Edesur)